Shipping and Delivery Policy

Effective date: 1 July 2023
Last updated: 20 July 2026

At Xa Handmade, every order is prepared and packed with care. This Shipping and Delivery Policy explains our order preparation times, shipping charges, delivery arrangements and customer responsibilities.

1. Order Processing

Orders are processed after payment has been successfully verified.

Xa Handmade currently accepts payment through the methods displayed at checkout, which may include:

  • JazzCash;
  • Easypaisa;
  • Direct bank transfer;
  • PayPal; and
  • Other approved payment methods shown on the website.

We do not currently offer Cash on Delivery.

Customers must provide the correct payment reference or transaction information during checkout. An order may remain on hold until payment has been confirmed.

2. Handmade and Customised Orders

Many Xa Handmade products are handmade or prepared according to the customer’s selected name, size, colour, material, finish or other customisation details.

Handmade and customised orders may require approximately 2–3 weeks for preparation, depending on:

  • The selected design;
  • Product complexity;
  • Availability of materials;
  • Quantity ordered; and
  • Our current order queue.

The preparation period begins after payment has been verified and all required customisation information has been received.

Preparation time is separate from courier delivery time.

3. Ready-Made Products

Ready-made products that are available in stock will normally be prepared for dispatch after payment verification.

The exact dispatch time may depend on:

  • Product availability;
  • Order volume;
  • Weekends and public holidays;
  • Packaging requirements; and
  • Any information still required from the customer.

If a product becomes unavailable after an order is placed, we will contact the customer using the email address or telephone number provided with the order.

4. Shipping Charges

The standard shipping charge for eligible orders varies according to Courier companies and Government taxes.

The final shipping charge will be displayed at checkout before the customer places the order.

Additional charges may apply where:

  • The delivery location is outside the standard service area;
  • The parcel is unusually large or heavy;
  • Special delivery arrangements are requested; or
  • International shipping is required.

Where an additional charge applies, Xa Handmade will contact the customer before dispatch.

5. Delivery Within Pakistan

Orders are delivered through a courier service selected by Xa Handmade.

Delivery time after dispatch depends on:

  • The customer’s city and delivery location;
  • Courier operating schedules;
  • Public holidays;
  • Weather conditions;
  • Road or transport disruptions;
  • Security restrictions; and
  • Other circumstances outside our reasonable control.

Any delivery estimate communicated by Xa Handmade or the courier is an estimate and not a guaranteed delivery date.

6. Tracking Information

Where tracking is available, the tracking number or courier information may be sent through:

  • Email;
  • WhatsApp;
  • SMS;
  • The customer’s account; or
  • Another contact method provided with the order.

Tracking information may take some time to become active after the parcel has been handed to the courier.

7. Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

  • Full recipient name;
  • Active telephone number;
  • Complete house, street or building details;
  • Area or locality;
  • City;
  • Province;
  • Postal code, where applicable; and
  • Any necessary delivery instructions.

Xa Handmade is not responsible for delays or failed delivery caused by incomplete or incorrect information supplied by the customer.

8. Changing the Delivery Address

Customers should contact Xa Handmade immediately if the shipping address needs to be changed.

An address may only be changed before the parcel has been dispatched.

Once an order has been handed to the courier, we cannot guarantee that the address can be changed. Additional courier or re-delivery charges may apply.

9. Failed Delivery and Returned Parcels

A parcel may be returned to Xa Handmade where:

  • The recipient cannot be contacted;
  • The customer refuses delivery;
  • The address is incomplete or incorrect;
  • The courier cannot access the delivery location;
  • Delivery is attempted unsuccessfully; or
  • The parcel is not collected when required.

If re-delivery is requested, the customer may be required to pay the additional courier charge before the parcel is dispatched again.

The original shipping charge is generally non-refundable once the parcel has been dispatched.

10. Delivery Delays

Xa Handmade will make reasonable efforts to dispatch orders within the stated preparation period. However, delays may occur because of circumstances outside our control, including:

  • Courier delays;
  • Weather conditions;
  • Public holidays;
  • Transport disruption;
  • Political or security restrictions;
  • Natural disasters;
  • Customs processing;
  • Material shortages; or
  • Incorrect customer information.

Where we become aware of a significant delay, we will make reasonable efforts to inform the customer.

11. Damaged or Incorrect Parcels

Customers should inspect the parcel and products as soon as possible after delivery.

If a parcel arrives damaged, contains an incorrect item or appears to have been opened during transit, contact Xa Handmade promptly and provide:

  • Order number;
  • Customer name;
  • Photographs of the outer packaging;
  • Photographs of the product;
  • A clear description of the problem; and
  • Any other information reasonably requested to investigate the issue.

Eligibility for replacement, repair, exchange or refund will be assessed under our applicable Refund-and-Returns-Policy.

Normal handmade variations, minor differences in colour and differences caused by digital screen settings are not automatically considered defects.

12. Personalised Products

Customers must carefully check all names, spellings, sizes, colours and customisation selections before placing an order.

Xa Handmade is not responsible for errors contained in information submitted or approved by the customer.

A personalised order normally cannot be cancelled, returned or exchanged after production has started unless the item is defective or Xa Handmade has made an error.

13. International Shipping

International shipping may be available after confirmation with Xa Handmade.

Before placing an international order, customers should contact us to confirm:

  • Whether delivery is available to the destination;
  • Shipping charges;
  • Estimated delivery arrangements;
  • Payment method; and
  • Any product restrictions.

International customers are responsible for any customs duties, import taxes, clearance charges or other fees imposed by the destination country unless otherwise agreed in writing.

Xa Handmade is not responsible for delays caused by customs or destination-country authorities.

14. Courses and Non-Physical Products

Online jewellery-making courses and other non-physical services do not require courier delivery.

Course access information, schedules and joining details may be sent through email, WhatsApp, Zoom or another communication method disclosed during registration.

15. Contact Us

For questions about order preparation, shipping or delivery, contact:

Xa Handmade
Faisalabad, Punjab, Pakistan
Email: info@xahandmade.com
Website: xahandmade.com

Please include your order number when contacting us about an existing order.

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